40 hr 4-40 RCSR Registered Customer Representative Designation Course

Start now with this entry-level Insurance course. 

The course is structured for working adults, with fully online modules that you can complete on evenings, weekends, or whenever your schedule allows. 

You can work at your own pace within the enrollment window, with the flexibility to progress quickly or take time to review more complex topics as needed. 

Why Choose This 4-40 RCSR Course

• Florida-approved RCSR 4-40 designation course you must take before applying for your license.
• Instant online access after enrollment with no software downloads.
• 100% text-based learning so you can easily study from any device at your own pace.
• Instructor access by email or by phone appointment when you need support.
• Printable certificate of completion immediately after passing the course.
• Course provider files completion with the Florida Department of Financial Services (FLDFS) within 1–2 business days.
• No separate state exam required once you successfully complete the course.

What an RCSR Agent Can Do

As a Florida Registered Customer Service Representative, you will support policyholders and agents by delivering front-line service, sales support, and policy maintenance across personal and commercial lines.

The skills built in this course prepare you for high-value agency roles that combine customer service, policy guidance, and operational support.

Typical Responsibilities of a 4-40 RCSR

• Deliver comprehensive information about your company’s insurance products and services to boost sales and customer satisfaction.
• Recommend tailored insurance policies, assist customers with changes to existing coverage, and simplify the claims process.
• Analyze customer data to provide accurate estimates and potential quotes across different scenarios so clients receive the best options.
• Manage billing and payments while researching and resolving any claims of unauthorized charges.
• Handle paperwork for onboarding new customers and processing their claims to keep workflows efficient.
• Review and update insurance records promptly on request to ensure information remains current and reliable.

Meets Florida 4-40 Licensing Requirement

Completing this course fulfills the Florida requirement that, within the last four years, you must be awarded a department-approved Registered Customer Service Representative (RCSR) designation from an accredited postsecondary institution in the state.

After successfully finishing the course and receiving your completion certificate, you can submit your application for the 4-40 Customer Representative license to the Florida Department of Financial Services. Complete step by step instructions are included in the course.

Student Success Story

“I chose this course because it is a requirement to become a licensed insurance agent in Florida and I wanted a structured, accessible way to build a strong insurance foundation. The material was well-organized and made complex topics much easier to understand, even coming from a specialized area like marine insurance. Completing the designation was an important step toward advancing my career and moving into underwriting.”

— Paloma Z., RCSR Student